Troubleshooting nightmare: understanding the ge washer sensing error

If you’re a GE washer owner, you may have encountered the frustrating message “Sensing” displayed on your appliance. This message indicates that the washer is in a diagnostic mode, attempting to determine the optimal wash settings for your load. While this feature is designed to improve wash efficiency, it can be annoying when it seems to take forever. In this comprehensive guide, we’ll delve into the reasons behind your GE washer’s “Sensing” message and provide practical solutions to resolve the issue.

What Does “Sensing” Mean?

When your GE washer displays “Sensing,” it means that the appliance is using sensors to gather information about the load size, water temperature, and detergent level. This data is then used to calculate the optimal wash cycle, water level, and spin speed.

Why Does My Washer Keep Saying “Sensing”?

There are several reasons why your GE washer may keep saying “Sensing”:

1. Overloaded Washer

If your washer is overloaded, it may have difficulty sensing the weight of the load accurately. This can lead to the “Sensing” message being displayed repeatedly.

2. Incorrect Water Pressure

Proper water pressure is crucial for the washer to function correctly. If the water pressure is too low or high, the washer may not be able to sense the load properly.

3. Faulty Sensors

Over time, sensors can become faulty or damaged, leading to inaccurate readings. This can cause the washer to display the “Sensing” message even when there is no issue with the load or water pressure.

4. Software Glitch

Occasionally, a software glitch can cause the washer to get stuck in the “Sensing” mode. This can be resolved by restarting the washer or resetting it to factory settings.

5. Power Surge

A power surge can disrupt the washer’s electrical system, causing it to display the “Sensing” message.

6. Detergent Dispenser Issues

If the detergent dispenser is clogged or malfunctioning, the washer may not be able to dispense detergent properly. This can lead to the “Sensing” message being displayed.

7. Water Inlet Valve Problems

A faulty water inlet valve can prevent the washer from filling properly. This can lead to the “Sensing” message being displayed as the washer tries to determine the correct water level.

How to Fix the “Sensing” Issue

1. Check Load Size

Ensure that your washer is not overloaded. Remove any excess items to allow the washer to sense the load accurately.

2. Adjust Water Pressure

If the water pressure is too low or high, adjust it to the recommended level using the water supply valves.

3. Clean or Replace Sensors

If you suspect faulty sensors, clean them using a soft cloth and mild detergent. If cleaning does not resolve the issue, consider replacing the sensors.

4. Restart or Reset Washer

Restarting or resetting the washer can sometimes clear software glitches. Unplug the washer from the power outlet for a few minutes, then plug it back in and restart it. If that doesn’t work, consult the user manual for instructions on resetting the washer to factory settings.

5. Check for Power Surges

If you experience a power surge, unplug the washer and wait for the power to stabilize. Once the power is stable, plug the washer back in and restart it.

6. Inspect Detergent Dispenser

Clean the detergent dispenser thoroughly to remove any clogs or debris. If the dispenser is damaged, it may need to be replaced.

7. Check Water Inlet Valve

If you suspect a faulty water inlet valve, inspect it for leaks or damage. If necessary, replace the water inlet valve.

Troubleshooting Tips

• Ensure that the washer is level and stable on a flat surface.
• Use the correct detergent for your washer and load size.
• Avoid using fabric softeners in the washer, as they can clog the sensors.
• If the “Sensing” message persists despite trying the above solutions, contact GE customer support for professional assistance.

When to Call a Professional

If you have tried all the troubleshooting steps but the “Sensing” message is still displayed, it is advisable to call a qualified appliance repair technician. They can diagnose the underlying issue and perform necessary repairs to resolve the problem.

Recommendations: Resolving the “Sensing” Dilemma

By understanding the reasons behind the “Sensing” message and following the troubleshooting steps outlined in this guide, you can effectively resolve the issue and restore your GE washer to optimal operation. Remember to regularly maintain your washer to prevent future problems and ensure a smooth laundry experience.

Questions You May Have

Q: Why does my GE washer keep saying “Sensing” when it’s empty?
A: This could indicate a faulty sensor or a software glitch. Try restarting or resetting the washer. If the issue persists, contact GE customer support.

Q: How long should the “Sensing” cycle take?
A: The “Sensing” cycle typically takes a few minutes to complete. If it takes longer than 10 minutes, there may be an underlying issue.

Q: Can I skip the “Sensing” cycle?
A: No, it is not recommended to skip the “Sensing” cycle as it helps the washer determine the optimal wash settings for your load.