Is your shark vacuum under warranty? here’s how to check

If you’re like most homeowners, your vacuum cleaner is an indispensable tool for maintaining a clean and healthy living space. When your trusted Shark vacuum starts acting up, it’s natural to wonder if it’s still under warranty. This comprehensive guide will help you navigate the intricacies of Shark’s warranty policy and determine if your vacuum is eligible for repairs or replacement.

Shark’s Warranty Policy

Shark provides different warranty periods for its various vacuum models. Here’s a breakdown:

• Upright Vacuums: 5-year limited warranty
• Canister Vacuums: 5-year limited warranty
• Robot Vacuums: 1-year limited warranty
• Handheld Vacuums: 1-year limited warranty

Determining if Your Vacuum is Under Warranty

To determine if your Shark vacuum is under warranty, you’ll need to gather the following information:

• Model number: This is typically found on the bottom or back of the vacuum.
• Serial number: Also located on the vacuum, usually near the model number.
• Date of purchase: You can find this on your receipt or invoice.

Once you have this information, you can check the warranty status of your vacuum in one of the following ways:

• Online: Visit Shark’s website at support.sharkclean.com and enter your vacuum’s model and serial number.
• Phone: Call Shark’s customer service line at 1-800-798-7398.
• Email: Send an email to support@sharkclean.com with your vacuum’s details.

What Does the Warranty Cover?

Shark’s warranty covers defects in materials and workmanship. This includes:

• Motor and electrical components
• Belts and filters
• Hoses and attachments

What the Warranty Doesn’t Cover

The warranty does not cover damage caused by:

• Normal wear and tear
• Misuse or abuse
• Unauthorized repairs or modifications
• Commercial use

How to File a Warranty Claim

If your Shark vacuum is under warranty and experiencing issues, you can file a claim by following these steps:

• Contact Shark customer service through one of the methods mentioned above.
• Provide your vacuum’s model, serial number, and date of purchase.
• Describe the problem you’re experiencing.
• Shark will provide you with instructions on how to proceed, which may include sending the vacuum in for repairs or receiving a replacement.

Troubleshooting Before Filing a Claim

Before filing a warranty claim, try troubleshooting the issue yourself. Here are some common problems and their solutions:

• Vacuum not turning on: Check the power cord and outlet. Make sure the vacuum is plugged in securely.
• Vacuum not suctioning properly: Empty the dust canister and clean the filters. Check for any clogs in the hose or attachments.
• Vacuum making strange noises: Check for loose parts or debris in the vacuum. Clean the brushroll and bearings.

Recommendations: Protecting Your Investment

Understanding your Shark vacuum’s warranty is crucial for ensuring that you’re protected against unexpected repairs or replacements. By following the steps outlined in this guide, you can easily check the warranty status of your vacuum and file a claim if necessary. Remember, proper maintenance and troubleshooting can extend the life of your vacuum and minimize the need for warranty service.

Basics You Wanted To Know

Q: How long is the warranty on my Shark vacuum?
A: The warranty period varies depending on the model. Upright and canister vacuums have a 5-year warranty, while robot and handheld vacuums have a 1-year warranty.

Q: Where can I find the model and serial number of my Shark vacuum?
A: These numbers are typically located on the bottom or back of the vacuum.

Q: What do I need to do if my Shark vacuum is not under warranty?
A: If your vacuum is out of warranty, you can still contact Shark customer service for repair options. You may be charged for parts and labor.